FAQ

Payment options

We accept Ideal, Paypal, Mister Cash, Credit cards and international bank transfers. We’re sorry, but at this moment we do not accept checks and cash money orders.

International shipping

We send our bikes to 25 European Economic Area (EEA) member states. Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. If you live outside the EEA please send your enquiry to worldwide@veloretti.com. We are ready to help you.

Return policy

We provide our products with a unique 10 day –hassle free- return policy. If you are not satisfied please contact us by mail and you can return your product. No problem.  Please remember that the return shipping costs will not be refunded. We also do not return products that are damaged or  incomplete. We only return unassembled/unused products.

Warranty

Veloretti Bicycles guarantees each new bicycle against defects in workmanship and materials for 1 year.  This warranty is expressly limited to the replacement of a defective frame, or defective parts and is the sole remedy of the warranty. This warranty applies only to original owners and is not transferable. Claims under this warranty must be made directly to Veloretti BV. Click here to see the full warranty explanation

Language

E-mails to Veloretti can be written in English, German or Dutch. No problem.  

Customized bike

We love to build customized bikes! Please contact us.

Shipping costs

We ship our bikes worldwide! Want to get your Veloretti bicycle delivered to your home in the Netherlands a fee of € 19,95 applies. For shipping rates outside the Netherlands, please check the shipment calculator at the checkout on our website for an indication of the shipping costs.

Frame numbers

Each bicycle frame comes with a -unique- serial number that we have stamped into the bottom bracket of the frame located near the crank.

Shipping to a different address

During Checkout, you can specify a different shipping address than your billing address.

Shipping

Yes we ship throughout the EU. If you live outside the EU, please make a request for non-EU shipment in the chat box. We will send you a custom quotation after receiving the specific non-EU shipping request. *We don’t ship to the USA or Canada.

Frame size

The size of the frame is important for a good riding experience. Please see the frame chart under the details tab in our shop and find your perfect frame size.

Bicycle assembly

Your bike is partially disassembled for shipment and packed in a heavyweight 7-layer shipping carton. Though packed for shipment, your Veloretti will arrive approximately 90% assembled. Generally, assembly may require attaching pedals, front wheel, handlebars and adjustments. You’ll need basic tools to get your bike built. For more info click here.

Try a Veloretti

You can a try a Veloretti at our HQ in the historic centre of Amsterdam. Please sent an email to info@veloretti.com and we will arrange a test drive for you.
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